Shipping Policy

Where do you deliver?

We deliver across India. For heavy & fragile products like : Consumer Electricals & Electronics (including home, kitchen & Personal care appliances),switches, Fans, Lighting & Fixtures, wires & Cables, Electrical switchgears, PVC Conduit Pipes, Motors & Pumps, Tools, Solar Products, cables ,Panel & Electrical accessories. Delivery outside Ahmedabad &Vadodara is done on a "best-effort" basis.

How is shipping and delivery done?

We have tied up with premium courier partners for delivery across INDIA. The heavy & fragile products offered on our site are hand-delivered by us through our own delivery teams. 

Since these material we supply requires heavy lifting by our team of trained manpower, we would need support at the delivery address in terms of access to elevators, staircases etc. For shipments delivered by us, we do not bear any responsibility for failure to deliver at the delivery address due to factors like non-availability of approach paths, restrictions on timing, entry of delivery van/delivery personnel, prohibition of usage of staircase/elevators etc. For these factors, if the delivery is cancelled, then the customer would have to bear re-delivery charges of Rs. 500.

How about taxes or any additional levies/Forms?

Our Prices are inclusive of central sales tax/value added tax however during billing same will be bifurcated as basic and taxes as applicable for different locations however if any specified octroi/entry tax forms if required same has to be provided by customer. 

How will you come to know about dispatch and delivery status?

When your goods are ready to be shipped, you would get a SMS & email notification informing you about the estimated delivery time. If you have any special delivery requirements, please mention this at the time of placing an order.  Buyelectric.com does not make any guarantee in terms of meeting them but we would try best to factor those in planning our delivery.

What is the shipping cost?

Our shipping costs are as below:

  1. Shipping charges are subject to size and weight it may very as per product category.
  2. We charge nominal shipping fees based on the geographic location.
  3. For the heavy products and fragile items, a flat charge of Rs. #####/order is levied. This is fixed for any order volume/value.

How can I check the delivery status of my order?

When your order is dispatched, you shall receive an email and SMS with the dispatch details.

For deliveries handled by us, you can directly speak to our delivery executive, whose number would share with you in the SMS.

For deliveries handled through the courier companies, you may go to the links provided in the emails to track the courier status by entering your courier AWB nos.

In how long will the product be delivered?

We strive to deliver the products within 2-3 business days in metro cities and within 5 to 7 business days rest of India For the calculation of 5 to 7 business days, Sundays and public holidays are excluded. If for some reason there is a delay due to stock-out at manufacturer’s end, we would intimate the same to you through call/SMS/email.

What should I do if my order does not arrive?

In case your order is not shipped within the above stipulated time, please write to info@buyelectric.com within 7 days of non-delivery and we shall be glad to assist you.

What if there is no one at the delivery address when the order arrives?

we would require someone to be present at the time of delivery. This would be intimated to you before dispatch. If no one is present at the time of delivery, then goods would be returned and a re-delivery charge of Rs. ### would be imposed Or Our customer service executive would contact you to fix an alternate delivery schedule.  

In cases where the delivery is being handled by our courier partners, the courier will leave a note requesting a call back at a given number, where you should intimate your exact time of availability for delivery.

What if the package is opened or looks to be tampered with upon delivery?

Please do not accept the package and contact us so that we assist you with further instructions. Please refer to our Returns Policy for more details.

NOTE:-

Major of our products come with the standard manufacturer’s warranty.

Certain locations where our courier/shipping partner cannot offer delivery are exempted and will not accept orders from such town/city area

COD not offered for certain locations if our logistic partner is not offering service in such area

We can deliver international orders after certain legal clarification however payments has to be made in advance our logistic partner FedEx can manage delivery at many countries outside India